UNIVERSITY CRISIS MANAGEMENT PLAN

DEFINITION OF CRISIS MANAGEMENT

Define the intent of the communication plan and explain what constitutes a crisis.

UNIVERSITY POLICY ON CRISIS MANAGEMENT

Explain what constitutes a crisis and critical incident for the university. Remember, this would be an event that requires the university to enact the crisis management plan.

OVERVIEW AND RATIONALE

UNIVERSITY CRISIS MANAGEMENT PLAN

CRISIS PLANNING AND RESPONSE TEAM

NAME	WORK PHONE	CELL PHONE	EMAIL	RESPONSIBILITIES

UNIVERSITY CRISIS MANAGEMENT PLAN

CRISIS RESPONSE PROCEDURE

Define the severity of the crisis. Describe the crisis situation in greater detail. Assign a team or person responsible for mitigating the crisis, and note the required task or action.

CRISIS LEVEL	DESCRIPTION OF CRISIS	TEAM OR PERSON RESPONSIBLE	REQUIRED TASK OR ACTION
CRISIS LEVEL 1
CRISIS LEVEL 2
CRISIS LEVEL 3

UNIVERSITY CRISIS MANAGEMENT PLAN

MEDICAL PROTOCOLS

EMERGENCY POINT OF CONTACT	PHONE NUMBER	RESPONSIBILITIES / SERVICE PROVIDED

CRISIS INCIDENT AND EMERGENCY MANAGEMENT

OVERVIEW OF CRISIS

IDENTIFYING RESPONSE TO WARNING SIGNS

CRISIS INCIDENT AND EMERGENCY MANAGEMENT

UNIVERSITY THREAT ASSESSMENT PROTOCOL

Define the severity of the threat. Describe the threat in greater detail. Assign a team or person responsible for mitigating the threat, and note the required task or action.

THREAT LEVEL	DESCRIPTION OF THREAT	TEAM OR PERSON RESPONSIBLE	REQUIRED TASK OR ACTION
THREAT LEVEL 1
THREAT LEVEL 2
THREAT LEVEL 3

CRISIS INCIDENT AND EMERGENCY MANAGEMENT

SUGGESTED PROCEDURES FOR THE FOLLOWING INCIDENTS

INCIDENT TYPE	SUGGESTED PROCEDURE
FIGHTS
LOCKDOWN
HOSTAGE
SEVERE WEATHER
FIRE
EMERGENCY SHELTER
PANDEMIC
OTHER

COMMUNICATION RESPONSE

UNIVERSITY COMMUNICATION

METHOD	WHEN TO UTILIZE	HOW TO UTILIZE
TELEPHONE
INTERCOM SYSTEMS
COMPUTER TELECOMMUNICATION
FAX MACHINES
CELL PHONES
“PANIC BUTTON”
ALARM SYSTEMS
TELEPHONE TREE
OTHER

COMMUNICATION RESPONSE

COMMUNICATION WITH FAMILY MEMBERS

Tell family members exactly what you know has occurred and implement a plan to manage phone calls.

COMMUNICATION WITH ALUMNI

Tell alumni exactly what you know has happened and implement a plan to manage phone calls.

COMMUNICATION WITH THE COMMUNITY

Define the type and extent of the crisis. Inform employees of the crisis.

COMMUNICATION WITH MEDIA

Take initiative with the news media and alert them of the situation.

EMERGENCY CONTACT INFORMATION

Provide a dedicated phone number, email address, and mailing address for school emergency response information.

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